As executive director of the Public Policy Lab, Chelsea works with public agencies to identify service-design challenges, then assembles teams that translate complex policy considerations into pragmatic, replicable solutions through research, prototyping, testing, and documentation.
Prior to the launch of PPL, Chelsea led urban-design and economic-development initiatives as director of the Montague Street BID. Previously, as deputy director of the Design Trust for Public Space, she oversaw strategic design-policy projects with New York City agencies. She received her MSc in city design and social science from the London School of Economics and her BA in English and social science from the University of California at Berkeley.
Chelsea maintains a consulting practice, Mauldin Content, which offers planning and communications assistance to a range of public-sector clients. Recent projects include evaluations of Medicare communications for the U.S. Department of Health & Human Services’ Centers for Medicare & Medicaid Services; redesign of beneficiary explanation-of-benefits forms, also for Medicare; content consulting for the New York City Department of Transportation’s Street Design Manual; and executive editorial direction for 21st Century Parks for NYC, the acclaimed guidelines developed for the NYC Parks Department.